Privacy
What happens to your logo, what happens when you pay, and what is kept afterwards. In that order, because that is the order it happens in.
Who is responsible
digitizing.app is the data controller. Write to hello@digitizing.app.
Your artwork
The logo you drop into the workshop is sent to our server, held in memory while the stitches are worked out, and gone when the answer is sent back. It is never written to a disk, a database or a cache, because none is attached to this service. We cannot show it to you again. The one exception – the only time it leaves our server – is the redraw described just below, and it happens only on a file you have paid for. Legal basis: performing the service you asked for, GDPR art. 6(1)(b).
When a paid file is redrawn
Before the stitches are worked out on a file you have paid for, the artwork is first cleaned up by an image model operated by Google (Gemini). Your artwork is all that is sent, for that single call: no name, no email address, no account, no payment. Google states that data sent through the paid Gemini API is not used to train its models. This never happens on the free preview, and if the call fails your original artwork is used exactly as it is. Legal basis: performing the service you asked for, GDPR art. 6(1)(b). The transfer to the United States rests on the European Commission’s adequacy decision for the EU–US Data Privacy Framework. A second model, operated by Anthropic (Claude), is shown the same artwork alongside the thread colours our own engine found, and answers which of those colours lies on top. Neither model is given anything about you.
What we keep instead
Nothing about the logo. An account is optional, and it holds three things – your name, your email address and, if you write one, the name of your workshop. They are stored on your customer record at Stripe, not here. There is no password, no history and no library of your files. The only record of you is the payment, and it lives at Stripe rather than here – apart from the one-way code under «When you pay», if you have taken a plan. Twelve numbers about how the file was worked out travel with it – the width in millimetres, the technique, the thread count, the stitch and trim count, the thread length and how long the machine took. They are measurements, not your artwork: no image, no filename, no thumbnail. We use them to see which sizes are actually sewn, so the tool can be better at them.
When you pay
Payment runs on Stripe’s own page. Stripe receives your email, your card details and your country, and creates a customer record for the sale. We see the payment, the email and the country in Stripe’s dashboard; we never see the card. Stripe Payments Europe Ltd. is our processor for this, and their own privacy terms apply alongside these. When you buy a single file, a checksum of your artwork – a number, not a picture – is stored with the payment at Stripe, so the receipt unlocks the logo you paid for and nothing else. It cannot be turned back into your file. When you take a plan, we keep on our own server, for two years, a one-way code of your email address and of your card – never the address or the card itself – so that Studio’s $9 first month is used once per card and email. The code cannot be turned back into either.
How long the receipt is kept
Invoices and receipts are kept for five years, because Danish bookkeeping law requires it (bogføringsloven §12). That is the receipt – not your logo, which is already gone. The two are never the same thing, and this is the one place it matters.
The two cookies
One cookie, named kvittering, holds the number of your Stripe payment, so the download knows it has been paid for. If you create an account, a second one, named konto, holds your name, your email address and your Stripe customer number, signed by us so it cannot be altered in the browser. Both are ours, both are read only by this site, and neither measures anything or follows anybody. They are strictly necessary for what you asked for – a download you have paid for, and an account that stays open – so they need no consent, and that is why this site has no cookie banner. The receipt expires after 30 days, the account after a year, and Log out removes it at once. While you pay, your logo waits in your own browser’s storage on your device – never on our side – and it is deleted the moment the workshop opens again.
What we measure, and what we do not
We count page views and a handful of actions – a preview stitched, a checkout opened, a file downloaded – with PostHog, on their European servers. It sets no cookie and writes nothing on your device: the number that ties one visit together lives in the tab’s memory and disappears with it. No profile is built, and your IP address is not passed on, because the measurement goes through our own server and your browser never speaks to anybody else. It counts events; it does not build a person. There is still no advertising pixel, no third-party font and no external script. Legal basis: our legitimate interest in seeing which parts of the tool are used, GDPR art. 6(1)(f).
Hosting and email
The site runs on Cloudflare, who process your IP address in order to deliver and protect it. Mail to hello@digitizing.app is routed by Cloudflare and stored by Zoho. The emails we send you are delivered by Resend. Where these providers process data outside the EU, they do so under the European Commission’s standard contractual clauses.
What you think of a stitched logo
Under a stitched logo, the workshop asks how it looks. Your answer – thumbs up or down and, if you pick one, what is off – is stored with the width, technique and thread count of that logo, and nothing that says who you are. If you type your email address to get the picture, we send you that picture and may write to you once to ask what you think; sending it is your consent to exactly that (GDPR art. 6(1)(a)). The address is kept for 90 days and then deleted, and the unsubscribe link in the email deletes it at once. We do not keep the picture after it has been sent.
Letters from us
We write to you about anything other than your receipt only if you ticked the box at checkout, or asked for the picture of a stitched logo – then once, as described above. The tick is recorded with your payment at Stripe, and one email to hello@digitizing.app takes it back – no reason needed, and nothing else changes.
Your rights
You may ask for a copy of your data, have it corrected or erased, object to its use, or have it handed over in a portable form. Write to hello@digitizing.app. You may also complain to your national supervisory authority – in Denmark, Datatilsynet.