Terms
What you buy, when you can change your mind, and what we do not promise. It is short on purpose.
digitizing.app is a service operated from Denmark. Write to hello@digitizing.app — a person reads it.
There is no phone number, and that is deliberate: the Court of Justice of the European Union held in C-649/17 that a trader need not publish one where another fast route exists. Email is that route, and a person reads it.
What you buy
A stitch file, worked out by our engine from the artwork you upload, in the machine format you choose. You see the finished stitches before you pay — that is the whole idea of the place. What is on the screen is what is in the file.
Delivery
Immediately. The download begins as soon as the payment is confirmed; there is nothing to wait for and nothing to ship.
Your 14 days — and how they end
As a consumer in the EU you have 14 days to withdraw from a purchase. For digital content delivered at once, that right ends when delivery begins — provided you asked for it and were told so first. That is the box you tick before paying: it asks for the file straight away and says that the right ends with the download. Until it is ticked, nothing can be charged.
Prices
Prices are in US dollars, because the market is international. Any VAT or sales tax due is worked out and collected at checkout by our payment provider, Stripe, who accounts for it.
The subscription
Studio is $29 a month and renews each month until you cancel. Cancel whenever you like: the plan runs to the end of the month you have paid for, and nothing is charged after that. Running a logo again — a new size, another format, or after the engine has improved — is free and does not count a second time.
Your artwork stays yours
You keep every right in the logo you upload, and you must hold the right to use it. We claim nothing, we store nothing, and we never show your work to anybody. The stitch file is yours to use, commercial use included.
The receipt is kept — the logo is not
The promise on the front page is about your artwork: it is deleted the moment the stitches are worked out. Your receipt is a different thing. Invoices must be kept for five years under Danish bookkeeping law, and they are. They hold your payment, never your logo.
What we do not promise
The file is made by a machine from the artwork it was given. Sew a test piece before a production run: fabric, backing, thread and machine all change the result, and a mark that is too small or too thin will not survive being stitched however good the file is. Our liability is limited to what you paid.
If something is wrong
Write to hello@digitizing.app. If the file cannot be written, or comes out broken through our fault, you get your money back. We would rather refund you than argue about it.
Law
Danish law applies. If you buy as a consumer you keep the protection of the mandatory rules of your own country, and you may take a complaint to the consumer complaints body there.